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FAQ's
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 The following are common questions we receive from our clients  Click on links for the answers. If you have questions that are not covered in the following F.A.Q list, please contact us at (888) 635-5111 and one of our Certified Fingerprint Technicians will be ready to assist you!
  1. What are Fingerprint Records used for?

  2. Once I have my fingerprints taken will they always be in file with the Government?

  3. What will I need in order to obtain Live Scan service?

  4. If I am unsure about “Applicant Type”, “Billing Code” or any of the other required information on the BCII 8016 what should I do?

  5. When should “Alias” information be provided on the “Request for Live Scan Service” form?

  6. Do I need to give my Social Security number?

  7. Can I request my background check be expedited for an additional charge?

  8. What is a "rolling fee"?

  9. What is the cost of a Department of Justice background check?

  10. What is the cost of an FBI background check?

  11. If I’ve already had Live Scan fingerprints taken and I have changed jobs, do I need to be fingerprinted again?

  12. Can any employer or organization request Live Scan service?

  13. My employer is asking for a copy of my personal criminal history record review? May I give it to them?

  14. I am curious about my personal records but have not been requested to have my fingerprints taken for employment purposes.
    Can I request Live Scan Service?

  15. What if I submitted fingerprints and have not received a response?

  16. Why are fingerprints rejected? If my prints were rejected would I be required to pay additional fees?

  17. What do I need to bring to my appointment if my fingerprints have been rejected and I am having them retaken?

  18. What if the information from my criminal background check is incorrect?

  19. How long will an offense I committed stay on my record?

  20. How do I get arrests or court disposition information removed from my criminal history record?

  21. I obtained an expungement pursuant to Penal Code section 1203.4 for an offense, why is it still on my record?

  22. If California and other states are using Live Scan why are FBI Fingerprint Cards still being used?

  23. How do I become a Certified Fingerprint Roller?

  24. What are your hours?

  25. Do you offer Mobile Service? Can you come to be to Scan my prints?

  26. I dont need Live Scan, I need to have a my prints done on a card?